Refunds and Returns Policy

At Drip Snowcaps, customer satisfaction is our top priority. We are committed to delivering the highest quality cannabis products with consistency, safety, and care. However, we understand that issues may occasionally arise. This Refunds and Returns Policy outlines the procedures for requesting a refund, return, or exchange of products purchased from our official channels.

Please read this policy carefully to understand your rights and responsibilities when shopping with us.

1. Eligibility for Returns

Due to the nature of our products, we can only accept returns or exchanges under the following conditions:

  • You received the wrong product.
  • Your product arrived damaged, defective, or compromised.
  • Your order was incomplete or missing items.
  • Your product was expired upon delivery.

Note: For safety, legal, and health reasons, we cannot accept returns or exchanges on products that have been opened, used, or tampered with, unless the product is defective or damaged.

2. Non-Returnable Items

The following are not eligible for return or refund:

  • Opened or used products (unless proven defective).
  • Products purchased from unauthorized third-party retailers or distributors.
  • Discounted or sale items labeled as Final Sale.
  • Products damaged due to improper storage or handling after delivery.

3. Requesting a Return or Refund

To request a return, refund, or exchange, please follow these steps:

  1. Contact Us Within 7 Days:
    Notify our support team via email at support@dripsnowcaps.com within 7 days of receiving your order. Include:
    • Your order number
    • A clear description of the issue
    • Photos of the product (if applicable)
  2. Await Return Authorization:
    Our customer service team will review your request and issue a Return Authorization (RA) if eligible. Unauthorized returns will not be accepted.
  3. Return the Product:
    If a return is authorized, securely package the item(s) and ship it back to the address provided by our team. Return shipping costs are the customer’s responsibility unless the error was ours (e.g., wrong product, damaged goods).
  4. Inspection and Approval:
    Once we receive your returned item, it will be inspected. If approved, we will issue a refund, exchange, or store credit as appropriate.

4. Refunds

If your return is approved for a refund:

  • Refunds are issued to the original method of payment.
  • Please allow 5–10 business days for the refund to reflect in your account, depending on your bank or payment provider.
  • Shipping fees are non-refundable unless the return is due to a Drip Snowcaps error.

5. Exchanges

If your product qualifies for an exchange (e.g., wrong strain or defective product):

  • We will send a replacement item at no additional cost.
  • If the requested item is unavailable, we may offer store credit or an alternative product of equal value.

6. Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect order:

  • Take clear photos of the product and packaging immediately.
  • Contact us within 7 days of delivery.
  • We will prioritize resolving the issue quickly, either by replacement or refund.

7. Order Cancellations

  • Orders cannot be canceled once they have been processed and shipped.
  • If you need to modify an order, please contact us immediately after purchase and we will do our best to assist you.

8. Shipping Issues

Drip Snowcaps is not responsible for:

  • Delays caused by shipping carriers.
  • Lost or stolen packages after delivery confirmation.
  • Incorrect shipping addresses entered at checkout.

Please ensure your shipping information is accurate at the time of purchase.

For lost or stolen packages, we recommend contacting the carrier directly to file a claim.

9. International Orders

At this time, we do not accept returns, exchanges, or refunds on international orders, unless legally required under local laws. Please contact our support team for assistance if you encounter an issue.

10. Contact Us

If you have any questions about your order, returns, or this policy, our support team is here to help.

📧 Email: support@dripsnowcaps.com
🌐 Website: www.officialdripsnowcaps.com

Important Notes

  • Drip Snowcaps reserves the right to refuse a return or refund if the claim does not meet our stated criteria.
  • We reserve the right to update or modify this Refunds and Returns Policy at any time without prior notice. Changes will be posted on our website.

Thank you for choosing Drip Snowcaps. We appreciate your trust and loyalty!

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Let me know!